FAQ

  • What makes My Total Handmade different from other fiber art brands?
    My Total Handmade focuses on sculptural fiber art rather than traditional macramé decor. Each piece is designed with an architectural mindset, emphasizing form, balance, and spatial presence. The goal is to create wall objects that function as design elements, not just decoration.

    Where can I buy unique handmade wall art and rope decor?
    You can shop directly through the official website, where the full collection of fiber wall sculptures, rope decor, and handcrafted objects is available. Each piece is made in small batches and designed for modern interiors.

    Do you offer plant hangers and door tassels?
    Yes. The collection includes handcrafted plant hangers and decorative door tassels made from natural fibers. These pieces follow the same design philosophy, combining simplicity with strong visual identity.

    What materials are used in your work?
    All pieces are made using natural materials such as hemp, jute, cotton, and occasionally wood or metal elements. These materials are selected for their durability, texture, and ability to age beautifully over time.

    Are your products sustainable?
    Sustainability is a core principle. Natural fibers are prioritized, and production is kept small-scale to avoid waste. The focus is on creating long-lasting objects rather than disposable decor.

    How do I style fiber art in a modern living room?
    For a modern bohemian or minimalist interior, it’s best to use one or two statement pieces rather than many small decorations. Fiber wall sculptures work best against neutral backgrounds where light and shadow can highlight their form.

    Do you work with interior designers?
    Yes. My Total Handmade regularly collaborates with interior designers and stylists. Custom sizes, compositions, and project-based pieces can be developed upon request.

    Can I request a custom piece?
    Custom orders are available. You can request specific dimensions, materials, or compositions to fit your space or project requirements.

  • Thank you for shopping with us! We are dedicated to providing you with a seamless and reliable shipping experience.
    1. Shipping Method: We ship from Greece with the Hellenic Post A’ Priority Tracked Mail for the small packages and FedEx for the medium and large.
    2. Shipping Rates: Our shipping rates are based on the weight and dimensions of your package, as well as the destination country. We provide a flat-rate fee for shipments to the selected countries, allowing you to know the shipping cost upfront.
    3. Packaging and Handling: Our team takes great care in packaging your items to ensure they arrive in excellent condition. We use appropriate packaging materials, such as sturdy boxes, bubble wrap, and packing peanuts, to protect your items during transit.
    4. Delivery Time: The delivery time may vary depending on the destination country and customs procedures. While we strive to deliver your orders as quickly as possible, please note that unforeseen circumstances or delays beyond our control, such as customs inspections or local postal service issues, may affect the delivery time. You may always contact us to arrange different delivery options.
    5. Tracking: All Priority Tracked Mail shipments are assigned a unique tracking number. You will receive this tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your package through the national postal service of the destination country.
    6. Customs and Duties: International shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.
    ‍ 7. Shipping to United States with DDP: We ship to US with customs fees and duties prepaid, so you don’t have to pay anything upon delivery. ‍

    8. Lost or Damaged Shipments: In the unlikely event that your shipment is lost or damaged during transit, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
    9. Customer Support: If you have any questions or require assistance regarding your shipment, we are here to help. You can reach us through our email.

  • Return and Refund Policy - EU Compliance

    We want you to be completely satisfied with your purchase from our e-commerce website. In compliance with EU rules and regulations, we have outlined our return and refund policy below. Please read this policy carefully before making your purchase.

    1. Right of Withdrawal:
    As an EU customer, you have the right to withdraw from your purchase within 14 days without providing any specific reason. The withdrawal period starts from the day you receive the goods.

    2. Notification of Return:
    To exercise your right of withdrawal, you must notify us of your decision to return the item(s). You can do so by contacting us through email. Please include the order details and the reason for the return.

    3. Return Process and Shipping:
    Once you have notified us of your decision to return the item(s), you should promptly ship the product(s) back to us. The return shipping costs are your responsibility . We recommend using a trackable shipping method to ensure the safe return of the item(s). Please include the original packaging, accessories, and any included documentation.

    4. Condition of Returned Items:
    To be eligible for a refund, the returned item(s) must be in their original condition, unused, and undamaged. Any signs of use and tear, damage, or alteration may result in a partial refund or rejection of the return.

    5. Refund Process:
    Upon receiving the returned item(s) and verifying their condition, we will process the refund. Please note that any original shipping costs will not be refunded, and the refund may be subject to deductions for any diminished value of the item(s) resulting from your handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

    6. Refund Timeline:
    We strive to process refunds promptly upon receiving the returned item(s). However, please allow up to 14 days from the date of our receipt of the returned item(s) for the refund to be credited back to your original payment method. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.

    7. Exclusions:
    The right of withdrawal and return does not apply to certain products, such as perishable goods, personalized items, sealed goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery, and products that have been mixed inseparably with other goods after delivery.

    8. Damaged or Defective Items:
    If you receive an item that is damaged or defective, please contact us immediately. We will provide further instructions on the return process and arrange for a replacement or refund, including any applicable shipping costs.

    Please note that this return and refund policy is specific to EU customers and is designed to comply with EU rules and regulations.

    If you reside outside the EU:

    No Returns Policy (for Buyers Outside the EU)

    Please note that all sales made to customers outside the European Union are final.
    Due to the handmade and delicate nature of my fiber art pieces, I do not accept returns or exchanges once an order has been placed.

    However, order cancellations are accepted within 24 hours of purchase.
    After this time, the order will be processed and cannot be cancelled.

    Each artwork is carefully crafted, described, and photographed to represent it as accurately as possible. If you have any questions about a piece before purchasing, please feel free to contact me — I’ll be happy to provide additional photos or details.

    In the unlikely event that your item arrives damaged during shipping, please contact me within 5 days of delivery with photos of the packaging and artwork so we can assess the situation together.

  • GDPR compliance.
    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website.

    This Privacy Policy does not apply to the practices of third parties that I do not own or control.

    Information I Collect

    To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

    Why I Need Your Information and How I Use It

    I rely on a number of legal bases to collect, use, and share your information, including:

    as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

    if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
    as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
    1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and

    Information Sharing and Disclosure

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

    Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

    Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

    Data Retention

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


    Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

    Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
    Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    How to Contact Me

    For purposes of EU data protection law, I, Dimitrios Sakellaris MyTotalhandmade shop owner, am the data controller of your personal information. If you have any questions or concerns, you may contact me via email: totalhandmade1@gmail.com.
    Alternately, you may mail me at: "Dimitrios Sakellaris & CO LP, N. Plastira 6, 15451 Athens Greece

  • Unique identification numbers:

    Germany: DE5550448536001

    France: FR459636_01WMQA

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    Cookie Policy

    Last Updated: [Insert Date, e.g., July 5, 2026]

    This Cookie Policy explains how our website uses cookies and similar tracking technologies to recognize you when you visit our site. It explains what these technologies are, why we use them, and your rights to control our use of them.

    1. What Are Cookies?

    Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, operate more efficiently, and provide reporting information.

    • First-party cookies: Set directly by our website platform, Squarespace.

    • Third-party cookies: Set by parties other than us (such as Google Analytics or social media widgets).

    2. Why We Use Cookies

    Our site uses first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our website to operate. We refer to these as "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance their overall experience.

    3. Types of Cookies Used on Our Site

    As a website powered by Squarespace, the cookies dropped on your device fall into the following categories:

    Category A: Functional and Required Cookies (Strictly Necessary)

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    • Examples: Tracking pixels or cookies from Google Analytics, Meta/Facebook Pixel, or Pinterest Tag.

    4. How to Manage and Control Cookies

    You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences using the options below:

    • Our Cookie Banner: When you first visit our site, you can click Accept, Decline, or Manage Cookies via our on-screen prompt. Clicking "Decline" prevents non-essential analytics cookies from running.

    • Your Browser Settings: You can set or change your web browser controls to accept or refuse cookies. If you choose to reject strictly necessary cookies, you may still use our website, though your access to some functionality and areas may be restricted.

    5. Updates to This Policy

    We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed.

    6. Contact Us

    If you have any questions about our use of cookies, please email us at: ourania@mytotalhandmade.com